Q: Why does my basement leak?
A: Water begins to build up around the foundation of your home, and then proceeds to seep through the walls and floor. The leading cause of water in your basement is the drain tile on the exterior of your home that has begun to breakdown or become clogged as a result of the soil settling or poor installation.
Q: Why is there a musty smell in my basement?
A: The odor is caused by dampness and high humidity. Mold thrives in a damp basement environment. This smell often results in increased respiratory infections, asthma, and allergies.
Q: Why are the walls stained?
A: Stains are evidence of dampness in that particular area of the wall or acidic residue. Acidic residue, also known as efflorescence, is a result of water that builds up on the exterior of the basement wall and then travels through the block.
Q: Someone told us that they would do exterior waterproofing to prevent the water from reaching the basement. Is this a good idea?
A: Exterior waterproofing is often unnecessary and more costly. Pipes that are placed in the ground around the home can become clogged and cracked because they are still exposed to the original conditions that caused the water to enter your basement to begin with. Soil settling is inevitable, and any pipes or tile installed in this environment will clog and break.
Q: What type of warranty do you have?
A: Waterproofing is warranted for the life of the home and is a totally transferable warranty. We assure you we do have the best warranty in the industry, at absolutely no charge to you. We feel that the peace of mind you gain from our system should be free.
Q: Will this type of work increase the value of my home?
A: Definitely! This will not only enhance the value of the house, the home value will increase by more than the cost to fix it.

Important Questions to Ask Your Basement Waterproofing Contractor:

  • Is your waterproofing system 100% contained, which means it will never clog?
  • Does your waterproofing system create openings for humidity and radon gas to enter my basement?
  • Does your waterproofing method leave my basement floor the same as before you started?
  • Will my basement walls be compromised during or after your installation?
  • Does your waterproofing method meet the current International Building Code requirements?
  • What is your warranty?

What Makes A Quality Waterproofing Contractor?

  • Does the contractor share insurance information with you without you asking for it?
  • Does the contractor openly share his or her BBB and Angie's List rating?
  • Does your contractor provide customer references?
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